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Desktop Support Technician

Vacant position(s) at Optimizely (formerly Episerver) - Hanoi, Vietnam.
Position ID: #2619
Dept: G&A excl HR
Apply Now

Knowledge and Experience

  • Expertise in Linux Desktop Support
  • Knowledge of Microsoft Autopilot and Intune
  • Knowledge of Apple Business Manager and JAMF
  • Demostratable knowledge of automation tools (Chef, Puppet, Ansible, etc)
  • Understanding of containerization (Kubernetes, Docker, etc)
  • Client scripting and automation (python, bash, powershell)
  • Ability to solve complex problems with minimal oversight
  • Effective Communication
  • Ability to write technical documentation
  • Fluent in both spoken and written English.

Job Responsibilities

  • Research, design and implement technical solutions
  • Manage and support varied lab systems, both Windows and Linux-based
  • Manage and support MDM solutions for Windows, Mac and Linux environments
  • Collaborate with technical groups across the organization
  • Author technical documentation


  • BS in an information technology or computer science related field.
  • 5+ years Linux desktop support experience.
  • 5+ years IT experience


  • Displaying Technical Expertise
  • Solving Complex Problems
  • Supporting Coworkers
  • Testing and Troubleshooting
  • Using Computers and Technology
Position ID: #2619
Dept: G&A excl HR
Apply Now

About Optimizely

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.

Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.

We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!

If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...


  • 5 working days /week with flexible working time and no overtime;
  • Annual luxury Kick-off vacation;
  • International, professional, creative working environment and talented teams
  • Onsite opportunities in Europe and US;
  • Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
  • Powerful workstation: Core i7-9700, 16-32 GB RAM, 02 x QHD 2560x1440 monitors (2K resolution);
  • 100% official salary during the probation period, 13th month salary, annual salary raise;
  • 12 days of annual leave and 3 days of company holidays (New Year eve 31/12, Junteenth day 18/6, Work Anniversary)
  • Up to 03 extra paid-leave days per year
  • A free “Hacking day” per month for self-studying and researching any IT-related subjects;
  • Social, Health and Unemployed Insurance are based on 100% Gross salary and fully paid by Company;
  • Extra bonus at $ 60 per special occasions (Birthday, Labour Day, National Day, Solar New year, Lunar New Year);
  • Lunch allowance at $30 per month;
  • Baby allowance for a child under 03 years old is $ 12 per month;
  • AON Premium Healthcare Insurance package for employees and their children up to 18 years old.
  • Daily various foods, drink, and seasonal fresh fruits;